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Call Center

Full Call Center Features List:
- Ability for an agent to call clients in succession from a database through a web-client
- Ability to display a script for the agent to read with fields like name, address, etc. filled-in
- Ability to set a campaign to auto-dial and send live calls to available agents
- Ability to dial predictively in a campaign with an adaptive dialing algorithm
- Ability to dial on a single campaign across multiple servers, or multiple campaigns on a single server
- Ability to transfer calls with customer data to a closer on the local system or a remote server
- Ability to open a custom web page with user data from the call, per campaign
- Ability to autodial campaigns to start with a simple IVR then direct to agent
- Ability to broadcast dial to customers with a pre-recorded message
- Ability to park the customer with custom music per campaign
- Ability to send a dropped call to a voicemail box per campaign if no agent is available
- Ability to set outbound CallerID per campaign
- Ability to take inbound calls grabbing CallerID
- Ability to function as an ACD for inbound and fronter/closer verification calls
- Ability to have an agent take both inbound and outbound calls in one session(blended)
- Ability to start and stop recording an agent's calls at any time
- Ability to automatically record all calls
- Ability to manually or automatically call upto two other customer numbers for the same lead
- Ability to schedule a callback with a customer as either any-agent or agent-specific
- Ability in Manual dial mode to preview leads before dialing
- Ability for agents to be logged in remotely anywhere with just a phone and a web browser
- Faster hangup and dispositioning of calls with one key press (HotKeys)
- Definable Agent Wrapup-time per campaign
- Ability to add custom call dispositions per campaign
- Ability to use custom database queries in campaign dialing
- Recycling of Busy calls at a specified interval without resetting a list
- Dialing with custom TimeZone restrictions including per state and per day-of-the-week
- Dialing with Answering Machine Detection, also playing a message for AM calls
- Multiple campaigns and lead-lists are possible
- Option of a drop timer with safe-harbor message for FTC compliance
- Variable drop call percentage when dialing predictively for FTC compliance
- Internal DNC list can optionally be activated per campaign
- All calls are logged and statuses of calls are logged as well as agent time breakdowns
- Load Balancing across multiple inbound or outbound servers is possible
- Several real-time and summary reports available
- Real-time campaign display screens
- 3rd party conferencing(with DTMF macros and number presets)
- 3rd party blind call transfer
- 3rd party conferencing with agent drop-off
- Ability to set user levels and permissions for certain features and campaigns
- Ability for managers to listen-in on agent conversations
- Ability for managers to enter conversations with agents and customers
- Ability for agents to select a Pause Code when they are not active
- Ability for agents to control volume levels and mute themselves
- Outbound dialing is QueueMetrics-compatible
- Web-based administration
- Client web-app web pages available in English, Spanish, Greek, German,

NG-PBX Hosted Solution

New Product/Service offering for clients who do not need a dedicated server but would like all the functionality and savings of NG-IP PBX.

NG-PBX 300

Product Overview

L1 Next Generation Business Phone System NG-PBX 300 is a feature-rich and versatile IP PBX ideal for large enterprises. The product offers full PBX functionality, including VoiceMail, Auto Attendant, Music-on-Hold, Automatic Call Distribution, Conferencing and Follow-me for a fraction of the cost of comparable traditional PBX systems. PBX Lite also offer greater user flexibility as it supports both local and remote extensions, thus enabling businesses to use a single communication system across multiple offices. Because NG-PBX 100 is a hybrid system, it offers the best of both worlds

Product Overview

L1 Next Generation Business Phone System NG-PBX 200 is a feature-rich and versatile IP PBX ideal for small to medium-sized businesses. The product offers full PBX functionality, including VoiceMail, Auto Attendant, Music-on-Hold, Automatic Call Distribution, Conferencing and Follow-me for a fraction of the cost of comparable traditional PBX systems. PBX Lite also offer greater user flexibility as it supports both local and remote extensions, thus enabling businesses to use a single communication system across multiple offices. Because NG-PBX 200 is a hybrid system, it offers the best of both worlds